The implementation of Office in the Street

an experience report

Abstract

Objective: this work aims to share the experience of implementing the Office in the Street teams in Recife/PE. Method: this is an experience report that presents the trajectory of implementing new the Office in the Street teams and changing the modality of existing teams. Results: the Office in the Street teams have become the main strategy for comprehensive care for people experiencing homelessness. The article depicts the arrival of new professionals, the expansion of teams and coverage areas, and modifications in the work process. Topics such as the profile of workers, team composition, integration into units of assignment, and Health Districts were presented and discussed. Additionally, challenges such as team retention, the existence of a professional profile, and the qualification of professionals were also addressed. Conclusion: the implementation phase of a policy is a critical moment for managers, where vulnerabilities and shortcomings become more visible. There was a change from two teams in modality I to four teams in modality III. The work presented the implementation process, from the arrival of professionals, seeking personnel with the required profile within the network, provisional assignment to existing teams, introductory theoretical module, and integration into units/districts. We shared the challenges of maintaining the team in light of the municipality’s bonus policy, the existence of a professional profile, and the need for continuous qualification of workers.